My Account
Can I link my account to a Social Media site like Google+?
Yes, you can link your account to Google+ or Facebook during the following actions: - When you login to your SuperReceptionist account - When you go to the 'Account' section. Under KYC, go to the 'Settings' tab. Link your account to Google+ or ...
I have forgotten my password. How do I log in?
If you have forgotten your SuperReceptionist account password, please click on ‘Forgot Password’ below the 'Login' section. You will receive a password reset link on your registered email ID
How do I export customer contact details from the database?
To export customer contact details, simply go to 'CRM' tab on the panel; and click on 'Export Customers' to download the details in a .csv format.
What is the format of a CSV file to import customers list?
Please ensure the CSV file is in the below format: Name,Email,Company,Status, Phone Number Example: John, John@xyz.com, AB Ltd, Hot, +919909199091 Excel screenshot If you want to add multiple phone numbers for each CRM contact, please use the ...
My free account is not configured. What should I do?
If you’re facing issues in configuring your free account, please call our support line at 1800-419-0333 or write to us at support@knowlarity.com and we will be happy to help.
How do I check my account history?
You can check your Account history by following these directions: Login to your SuperReceptionist account Visit ‘History’ in the Account section You can now view details like free coin balance, your plan, last coin recharge, account creation and ...
How does the activity tab work in Insights?
The activity tab works differently for each of these categories in Insights: a) New vs. Returning will reflect details on how many existing and new customers have called you. b) Answered vs. Missed, will showcase the number of calls missed and ...
How do I re-activate my deactivated SuperReceptionist account?
To re-activate your services, please get in touch with our support team at 1800-419-0333 or write to us at support@knowlarity.com.
How do I change my SuperReceptionist email ID?
Please share your new email address with us from your registered email ID and we will be happy to change it for you.
How do I reset my password inside the SuperReceptionist Web App?
You can watch this simple tutorial to learn how to reset or change password while you are logged in to your SuperReceptionist account:
I have forgotten my password. How do I reset it?
If you have forgotten your SuperReceptionist account password, please click on ‘Forgot Password’ below the login section and will receive a password reset link on your registered email ID.
How do I deactivate my SuperReceptionist account?
Please raise a support ticket here with complete details of your SuperReceptionist account to initiate account deactivation. Post this, our support team will get in touch with you before deactivating your account.