Related Articles
Can I check my credit balance?
You can check your credit balance for each of your plans in the Settings section. You will have to click Settings option on the left main menu. On the Settings screen you will see two tabs : Credits and About. Under the Credits section you will be ...
Can we give a Fixed CLI in all SR plans?
Yes, In all SR plan except Tollfree plan, Fixed CLI can be added with Additional cost.
SMS Alert - Agent
Everytime your agents miss a customer call or is unable to respond, an automated SMS alert will be triggered to the agent’s number. Agents can use call notification to increase their overall response time and create better reports.
Customized SMS API
Customized SMS API allows you to acknowledge customers right after a call or find out how your agent responded to a specific customer query. If you already have an existing SMS service, you can use your own SMS-gateway with just a few clicks.
What are the different outbound dialers available in SR?
SR provides the following list of dialers for making automatic/semi-automatic dialing: 1. Predictive Dialer - "A predictive dialer is a telephone control system that automatically calls a list of telephone numbers in sequence, screening out ...