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Customized Reports
Customized reports are a great way to track the health of your organization and evaluate agents’ performance. You can receive detailed reports on call insights which indicate the number of incoming calls, average duration of each call, count of ...
How can I download Callcenter Reports?
Reports - Agents Call Anal
Can I create custom graphs and reports?
Yes, you can create custom dashboards by picking and defining the graphs of your choice. -- Upcoming Feature --
How to configure incoming/outgoing email address?
Click on My Fax Plans at the Left Side of the Page. At the Top-Right a detailed view of Current Fax Plan would appear, click on Open. Above picture tells to click on Open to configure changes in incoming/outgoing email address After click on Open, it ...
How do I setup email notifications?
You can follow these actions to enable email notifications: Login to your SuperReceptionist account Go to ‘Settings’ - Select ‘Call Flow’ Click on the ‘Edit’ button against the rule for which you need to the enable notification Toggle the ‘Enable ...