How can I download Callcenter Reports?

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• Can I download my campaign order report?

  You can check the progress of the on-going by clicking or hovering over the campaign order-id in the Campaign logs section.  You can also download the detailed report from the Campaign Log section. The campaign logs will also be available in the Call ...

• Email Reports

  Running a business involves monitoring of agents performance and delivering high-touch customer support. Our highly informative email digest which comes in daily and weekly format is the best way to keep you informed about agent activities, pending ...

• Customized Reports

  Customized reports are a great way to track the health of your organization and evaluate agents’ performance. You can receive detailed reports on call insights which indicate the number of incoming calls, average duration of each call, count of ...

• Is Sticky-Agent feature available in callcenter?

  Sticky-Agent feature allows you to ensure your callers are always connected to the agent he/she last spoke to, provided that agent is available to answer the calls. -- Upcoming Feature --

• How do I download missed call details?

  You can follow these simple steps to download missed call details: Login to your SuperReceptionist account  Visit 'CALL LOGS' under 'CALLS & SMS' section  Select 'Missed Call' from the drop-down Click on 'download report' Still facing trouble? No ...