Customized Reports

Customized Reports

Customized reports are a great way to track the health of your organization and evaluate agents’ performance. You can receive detailed reports on call insights which indicate the number of incoming calls, average duration of each call, count of repeat customers and much more.

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    • Email Reports

      Running a business involves monitoring of agents performance and delivering high-touch customer support. Our highly informative email digest which comes in daily and weekly format is the best way to keep you informed about agent activities, pending ...

    • Customized SMS API

      Customized SMS API allows you to acknowledge customers right after a call or find out how your agent responded to a specific customer query. If you already have an existing SMS service, you can use your own SMS-gateway with just a few clicks.

    • How can I download Callcenter Reports?

      Reports -  Agents Call Anal

    • Can I create custom graphs and reports?

      Yes, you can create custom dashboards by picking and defining the graphs of your choice. -- Upcoming Feature --

    • How do I check my billing information - Customized Plans?

      Checking the billing on your account can be a worrisome task. Thankfully, we have made it super easy for you.   You can follow these simple steps to view your billing details: (If you are a customer with a standard solution, click here to know how to ...