Can I create custom graphs and reports?

• Related Articles

• How can I create an IVR for my Campaign?

  Creating an IVR is a fairly easy thing to do if you know the basics of setting up a SuperReceptionist account. All you have to do is visit the 'Settings' tab and go to 'Call Flow'. Then select your Enterprise plan, on which you wish to create the ...

• Email Reports

  Running a business involves monitoring of agents performance and delivering high-touch customer support. Our highly informative email digest which comes in daily and weekly format is the best way to keep you informed about agent activities, pending ...

• Customized Reports

  Customized reports are a great way to track the health of your organization and evaluate agents’ performance. You can receive detailed reports on call insights which indicate the number of incoming calls, average duration of each call, count of ...

• Custom On-Hold Music

  The possibilities are endless with custom on-hold music. Make the most of this feature to translate on-hold time into lead nurturing opportunities for your business. You can play the brand's tone or even a customized theme related to your next ...

• Will the call logs show the trasnfer details in case of InCall Transfer , Warm Transfer and Conference in Call centre solution?

  In our Standard SR call logs, this information is not shown however we can provide these in custom reports.