Can the calls be recorded and do we get any analysis dashboard?
Every call made or received via SuperRecpetionist is recorded for future reference. For your outbound campaigns, a report will be generated after every campaign has been completed. You can get a quick view of the campaign status by hovering over the campaign ID under 'Campaign Log' tab:
You can even download a detailed report by clicking on the arrow under the 'Report' column.
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Can I record calls? Do you provide an analysis dashboard?
Every call made or received is recorded for future reference. You can access the MIS table (provided by knowlarity) or integrate it with your CRM to get the analysis report.How can I get started with Campaign solution?
"A cost effective solution to get your message heard"- Knowlarity's new Campaign solution help you get your message heard to a handful to hundreds of thousands of call recipients at once. Campaign solution is a vehicle for delivering automated, ...Who will create the script for outbound calls?
With our new outbound solution, you can benefit from a customised IVR. This means that you get the choice to send us the exact script you wish to play on your OBD and we will get it recorded for you. Also, you can get your script/message recorded ...When will my Scheduled Calls list get updated?
Your Scheduled list comprises of all the follow-ups that you have set and the call that you or the agents have missed. After you complete a Click2Call only hen the foolow-up or the missed call will move to Completed section. If the follow-up is not ...Why should we inform customers that their calls are being recorded?
In compliance with Government regulations, it is important to get the right consent from callers for recording conversations. A call monitoring notification is setup to inform callers about the recording for training and monitoring purposes only. ...