Can I record calls? Do you provide an analysis dashboard?

Can I record calls? Do you provide an analysis dashboard?

Every call made or received is recorded for future reference. You can access the MIS table (provided by knowlarity) or integrate it with your CRM to get the analysis report.

    • Related Articles

    • Can the calls be recorded and do we get any analysis dashboard?

      Every call made or received via SuperRecpetionist is recorded for future reference. For your outbound campaigns, a report will be generated after every campaign has been completed. You can get a quick view of the campaign status by hovering over the ...

    • Can I record my Conference calls?

      Yes, the administrator/owner of the PIN receives an SMS with the link to the call recording at the end of a conference.

    • Are the calls placed directly over the internet (from web dashboard) or using the mobile phone?

      The calls can be triggered from the widget present on the web dashboard.Once the call is triggered agent receives a call which is connected to the customer directly.

    • How are calls routed?

      Call distribution is determined based on following criteria (in order): 1. Agent-Availability  If the Agent is Logged in and the status is set on 'Available'; And, the agent is not on a call with client; And, the agent has surpassed wrap-up duration. ...

    • What is Max parallel calls?

      While creating the Campaign you'll notice a field Max Parallel calls. This indicates the number of calls that will be placed by our system in parallel. This is also know as the Throttling.  The value can be between 1-100, 100 being the maximum. By ...