Why should we inform customers that their calls are being recorded?
In compliance with Government regulations, it is important to get the right consent from callers for recording conversations. A call monitoring notification is setup to inform callers about the recording for training and monitoring purposes only. This system has been effective from Monday, 20th July, 2015. If you have your own notification, you may disable the default notification via Settings on your SuperReceptionist account.
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Can the calls be recorded and do we get any analysis dashboard?
Every call made or received via SuperRecpetionist is recorded for future reference. For your outbound campaigns, a report will be generated after every campaign has been completed. You can get a quick view of the campaign status by hovering over the ...Outbound Call Center
It is no longer sufficient to advertise & expect the market to come to us by way of an inbound call. To bridge the gap and allow customers to earn more revenue Super Receptionist allows users to do Progressive Outbound Calling as part of Outbound ...Will I be charged for the calls that are not answered by customers?
For all outbound calls, credits are deducted only after the call is successfully patched with the customer's number. This means, if the call has not been answered, it will not be charged.How are calls routed?
Call distribution is determined based on following criteria (in order): 1. Agent-Availability If the Agent is Logged in and the status is set on 'Available'; And, the agent is not on a call with client; And, the agent has surpassed wrap-up duration. ...What is Max parallel calls?
While creating the Campaign you'll notice a field Max Parallel calls. This indicates the number of calls that will be placed by our system in parallel. This is also know as the Throttling. The value can be between 1-100, 100 being the maximum. By ...