Can Supervisor change Agent-status?
Did your agent forget to log off from his account before leaving for the day? Simple, just login to the 'Agents' tab in 'Settings', edit the agent info and change the status.
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Where can I see my Agent-status?
Want to know which agents are available for calls and which ones are on a break? We've given you not one, but two places where you can check this info: 1. Live Calls Dashboard Shows the list of all agents, and their current status. 2. Agent-Settings ...How do I change my primary agent?
For changing the primary agent/contact number, please drop us an email at support@knowlarity.com from your registered email ID.How to add an agent?
The following steps will help you to add the agents on SuperReceptionist: Log in to your account Go to 'Settings' >> 'Agent Tab' Click on 'Add Agent' and a window will pop-up Update the required details and Click on 'Save' 'Added Agent' needs to give ...How do I change the name of the agent on SuperReceptionist?
You can follow these actions to change agent’s name on your SuperReceptionist account: Login to your SuperReceptionist account Click on ‘Edit’ on the agent’s name under Agents Change the name accordinglyHow to delete an agent?
Do you wish to delete an agent who is no longer associated with you? Take a simple tour by clicking on 'Start' below and see how to do it. Please remember to delete the desired agent from all call flows before deleting from the agent list. Still not ...