Where can I see my Agent-status?
Want to know which agents are available for calls and which ones are on a break? We've given you not one, but two places where you can check this info:
1. Live Calls Dashboard
Shows the list of all agents, and their current status.
2. Agent-Settings Page
Shows the list of all agents, and their current status.
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Can Supervisor change Agent-status?
Did your agent forget to log off from his account before leaving for the day? Simple, just login to the 'Agents' tab in 'Settings', edit the agent info and change the status.How to delete an agent?
Do you wish to delete an agent who is no longer associated with you? Take a simple tour by clicking on 'Start' below and see how to do it. Please remember to delete the desired agent from all call flows before deleting from the agent list. Still not ...How to add an agent?
The following steps will help you to add the agents on SuperReceptionist: Log in to your account Go to 'Settings' >> 'Agent Tab' Click on 'Add Agent' and a window will pop-up Update the required details and Click on 'Save' 'Added Agent' needs to give ...Can my agent see call-pop for the upcoming/ongoing calls?
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As an callcentre owner, you can predefine list of agent-statuses that your agents can use to set their statuses. Note: Your agent will receive calls only when they are in 'Available' status. All other statuses are for your informative purposes.