Related Articles
How to delete an agent?
Do you wish to delete an agent who is no longer associated with you? Take a simple tour by clicking on 'Start' below and see how to do it. Please remember to delete the desired agent from all call flows before deleting from the agent list. Still not ...
How do I add a Sound File?
Below are the steps that you can follow to add a sound file: 1. Go to Setting tab on you panel and then click Sounds. 2. On the Sound page you have an option to upload a sound file. The maximum file size is 1 mb and it should be in the mp3 format. ...
Outbound Call Center
It is no longer sufficient to advertise & expect the market to come to us by way of an inbound call. To bridge the gap and allow customers to earn more revenue Super Receptionist allows users to do Progressive Outbound Calling as part of Outbound ...
Outbound Call Center
It is no longer sufficient to advertise & expect the market to come to us by way of an inbound call. To bridge the gap and allow customers to earn more revenue Super Receptionist allows users to do Progressive Outbound Calling as part of Outbound ...
How can my agent set Agent-Dispositions?
Agent Dispositions, describes the outcome of the call. Post/During the call, your agent is given an option to set the disposition state for the call. This allows callcenter supervisors/owners to identify and segregate the calls and derive actionable ...