Can I assign callbacks of missed-calls to my agents?

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• How can I make outbound calls?

  You or your agents can make outbound calls by using Click to call (C2C) feature in SuperReceptionist (SR). For initiating an outbound call in the SR, follow the below mentioned steps: 1. Ask you agent to set himself in Not-available status. 2. Use ...

• How do I forward calls to agents?

  Call forwarding on SuperReceptionist is a simple process. Please follow these directions: Ensure that the agent has been activated in the panel. This can be confirmed by the green dot against the agent in the 'AGENTS' tab under 'SETTINGS' Now visit ...

• How can I see my missed calls only?

  All your web app call logs are auto synced in the mobile app and are available on the call logs screen. You can filter the missed calls by clicking on the Missed Call filter that is present on the to right of the Call logs screen. If you wish to ...

• Can I set auto-callback for calls that were missed by my team?

  Auto-callback option allows you to automatically call your callers whose calls got missed, and connect with your available agents. -- Upcoming Feature --

• How are calls routed?

  Call distribution is determined based on following criteria (in order): 1. Agent-Availability  If the Agent is Logged in and the status is set on 'Available'; And, the agent is not on a call with client; And, the agent has surpassed wrap-up duration. ...