How can I see my missed calls only?

How can I see my missed calls only?

All your web app call logs are auto synced in the mobile app and are available on the call logs screen.

You can filter the missed calls by clicking on the Missed Call filter that is present on the to right of the Call logs screen.

If you wish to check missed call history for a specific customer then you can click on the contact, the Contact details page will open up. On the Contact detail page you will see all the details under the Activity. 


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