How can I see my missed calls only?
All your web app call logs are auto synced in the mobile app and are available on the call logs screen.
You can filter the missed calls by clicking on the Missed Call filter that is present on the to right of the Call logs screen.
If you wish to check missed call history for a specific customer then you can click on the contact, the Contact details page will open up. On the Contact detail page you will see all the details under the Activity.
Related Articles
Why do I see older calls under Scheduled calls ?
Your Scheduled list comprises of all the follow-ups that you have set and the call that you or the agents have missed. If the follow-up is not attended to or unsuccessful then the follow-up or missed call will remain in the Scheduled section. This ...
Can I assign callbacks of missed-calls to my agents?
No, we currently do not support call-assignments to agents.
Can I set auto-callback for calls that were missed by my team?
Auto-callback option allows you to automatically call your callers whose calls got missed, and connect with your available agents. -- Upcoming Feature --
How are calls routed?
Call distribution is determined based on following criteria (in order): 1. Agent-Availability If the Agent is Logged in and the status is set on 'Available'; And, the agent is not on a call with client; And, the agent has surpassed wrap-up duration. ...
Can my agent see call-pop for the upcoming/ongoing calls?
Yes, Your agent will be presented with call-popup before/during his ongoing call. The following information would be made available to agent in his call-popup: 1. Caller information 2. Caller's last few contact/call information 3. Agent can take ...