Can I set auto-callback for calls that were missed by my team?

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  Call distribution is determined based on following criteria (in order): 1. Agent-Availability  If the Agent is Logged in and the status is set on 'Available'; And, the agent is not on a call with client; And, the agent has surpassed wrap-up duration. ...

• Can I assign callbacks of missed-calls to my agents?

  No, we currently do not support call-assignments to agents.

• How can I make outbound calls?

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• How can I see my missed calls only?

  All your web app call logs are auto synced in the mobile app and are available on the call logs screen. You can filter the missed calls by clicking on the Missed Call filter that is present on the to right of the Call logs screen. If you wish to ...