Will I be charged for the calls that are not answered by customers?
For all outbound calls, credits are deducted only after the call is successfully patched with the customer's number. This means, if the call has not been answered, it will not be charged.
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Outbound Call Center
It is no longer sufficient to advertise & expect the market to come to us by way of an inbound call. To bridge the gap and allow customers to earn more revenue Super Receptionist allows users to do Progressive Outbound Calling as part of Outbound ...
Who will create the script for outbound calls?
With our new outbound solution, you can benefit from a customised IVR. This means that you get the choice to send us the exact script you wish to play on your OBD and we will get it recorded for you. Also, you can get your script/message recorded ...
What is Max parallel calls?
While creating the Campaign you'll notice a field Max Parallel calls. This indicates the number of calls that will be placed by our system in parallel. This is also know as the Throttling. The value can be between 1-100, 100 being the maximum. By ...
When will my Scheduled Calls list get updated?
Your Scheduled list comprises of all the follow-ups that you have set and the call that you or the agents have missed. After you complete a Click2Call only hen the foolow-up or the missed call will move to Completed section. If the follow-up is not ...
Why should we inform customers that their calls are being recorded?
In compliance with Government regulations, it is important to get the right consent from callers for recording conversations. A call monitoring notification is setup to inform callers about the recording for training and monitoring purposes only. ...