What is Max parallel calls?
While creating the Campaign you'll notice a field Max Parallel calls. This indicates the number of calls that will be placed by our system in parallel. This is also know as the Throttling.
The value can be between 1-100, 100 being the maximum. By default this will be 10.
For example: If you have selected 50 as the Max parallel call limit then only 50 calls will be placed in parallel.
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How are calls routed?
Call distribution is determined based on following criteria (in order): 1. Agent-Availability If the Agent is Logged in and the status is set on 'Available'; And, the agent is not on a call with client; And, the agent has surpassed wrap-up duration. ...
Call popup is not shown for agents on Zoho CRM in parallel-ring case
SuperReceptionist-Zoho CRM integration currently doesn't fully support parallel-ring strategy. Note: The call-activity, lead-creation and OTHER features are working PERFECTLY fine. Observed Issue: When a parallel calling strategy is configured in SR, ...
How can I make outbound calls?
You or your agents can make outbound calls by using Click to call (C2C) feature in SuperReceptionist (SR). For initiating an outbound call in the SR, follow the below mentioned steps: 1. Ask you agent to set himself in Not-available status. 2. Use ...
What is Completed calls?
Completed calls:
Why do I see older calls under Scheduled calls ?
Your Scheduled list comprises of all the follow-ups that you have set and the call that you or the agents have missed. If the follow-up is not attended to or unsuccessful then the follow-up or missed call will remain in the Scheduled section. This ...