How do I listen to past conversations between agents and customers?
You can follow these actions to listen to the recordings:
-
Login to your SuperReceptionist account
-
Go to ‘Call Logs’ under Calls and SMS tab
-
Play the recording
Related Articles
Outbound Call Center
It is no longer sufficient to advertise & expect the market to come to us by way of an inbound call. To bridge the gap and allow customers to earn more revenue Super Receptionist allows users to do Progressive Outbound Calling as part of Outbound ...Call popup is not shown for agents on Zoho CRM in parallel-ring case
SuperReceptionist-Zoho CRM integration currently doesn't fully support parallel-ring strategy. Note: The call-activity, lead-creation and OTHER features are working PERFECTLY fine. Observed Issue: When a parallel calling strategy is configured in SR, ...How can I set up my own Call Centre?
Are you ready to let technology help magnify your team's efficiency yet? Knowlarity brings you its newest development yet - the Call Centre. Now, we know you will ask yourself, what's new about a call centre, right? Well, here comes the twist - ...How can agents set their status?
Agents can set their status from the top right corner of their SuperReceptionist panel. By default, the status is set at 'Available' after log-in. You can know this by the Green dot next to your name. To change the status, simply click on the ...How do I forward calls to agents?
Call forwarding on SuperReceptionist is a simple process. Please follow these directions: Ensure that the agent has been activated in the panel. This can be confirmed by the green dot against the agent in the 'AGENTS' tab under 'SETTINGS' Now visit ...