Call popup is not shown for agents on Zoho CRM in parallel-ring case

Call popup is not shown for agents on Zoho CRM in parallel-ring case

SuperReceptionist-Zoho CRM integration currently doesn't fully support parallel-ring strategy.

Note: The call-activity, lead-creation and OTHER features are working PERFECTLY fine.


Observed Issue:

When a parallel calling strategy is configured in SR, Call-popup (in Zoho) is shown to only 1 agent and is not shown to rest of the agents who are receiving the call.


Temporary solution:

If feasible, please switch your calling strategy to sequential or round-robin. We will inform you when the issue is resolved from Zoho's end.


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