Is Sticky-Agent feature available in callcenter?
Sticky-Agent feature allows you to ensure your callers are always connected to the agent he/she last spoke to, provided that agent is available to answer the calls.
-- Upcoming Feature --
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What are the Call Centre feature APIs available for integrating with the 3rd party CRM?
With SR Call centre, we can integrate our Standard CTI plugins features like Track incoming calls from customers Create tickets/ Leads with phone numbers, ,Make outbound calls using Click-to-Call feature, Track outbound calls etc. However currently ...
What are the different Queue-strategies available?
Choosing strategies allows you to allocate incoming calls in the way most suitable to your business requirements. You can choose from one of the four available strategies for the call-handling: Ring All: This allows all 'available' agents in the ...
What are the different outbound dialers available in SR?
SR provides the following list of dialers for making automatic/semi-automatic dialing: 1. Predictive Dialer - "A predictive dialer is a telephone control system that automatically calls a list of telephone numbers in sequence, screening out ...
What are different available agent metrics?
Want a detailed report on each agent's individual performance? The Insights tab is your best friend here. Go to the 'Agents' tab in it and see agent-wise performance on the following parameters: Agent Name Total Login Time Total Available Time Total ...
How to add an agent?
The following steps will help you to add the agents on SuperReceptionist: Log in to your account Go to 'Settings' >> 'Agent Tab' Click on 'Add Agent' and a window will pop-up Update the required details and Click on 'Save' 'Added Agent' needs to give ...