Can I(agent) hear telephony operator's sound in click2calls?

Can I(agent) hear telephony operator's sound in click2calls?

Yes, you can change your SuperReceptionist account's c2c settings to start hearing telephony operator's sound in agent-leg.


Follow these simple steps to update your c2c server settings.

  • Go to 'SETTINGS' tab in your SuperReceptionist account.

  • Go to 'CALL FLOW' sub-tab.

  • Select the Plan for updating plan-settings, and go to 'PLAN SETTINGS' tab.

  • Go to 'CLICK TO CALL SERVER CONFIGURATION' settings. Set the value to 'Yes', to start hearing to telephony



Now, your agents will be able to hear telephony operator sound, being played by caller's telephony operator. This information would help you in understanding if your end-customer is busy attending another call, or other statuses of your end-customer.

    • Related Articles

    • What is the advantages of Cloud Telephony system over On-Premise Telephony Setup?

                                                                                                                                                                                             Features                                                            ...

    • How to add an agent?

      The following steps will help you to add the agents on SuperReceptionist: Log in to your account Go to 'Settings' >> 'Agent Tab' Click on 'Add Agent' and a window will pop-up Update the required details and Click on 'Save' 'Added Agent' needs to give ...

    • How can I make outbound calls?

      You or your agents can make outbound calls by using Click to call (C2C) feature in SuperReceptionist (SR). For initiating an outbound call in the SR, follow the below mentioned steps: 1. Ask you agent to set himself in Not-available status. 2. Use ...

    • How do I add a Sound File?

      Below are the steps that you can follow to add a sound file: 1. Go to Setting tab on you panel and then click Sounds.  2. On the Sound page you have an option to upload a sound file. The maximum file size is 1 mb and it should be in the mp3 format. ...

    • How are calls routed?

      Call distribution is determined based on following criteria (in order): 1. Agent-Availability  If the Agent is Logged in and the status is set on 'Available'; And, the agent is not on a call with client; And, the agent has surpassed wrap-up duration. ...