Is there any limitation to the no of agents in a call centre solution?
There is no Limitation on number of agent in Call centre solutions.
Related Articles
How can I set up my own Call Centre?
Are you ready to let technology help magnify your team's efficiency yet? Knowlarity brings you its newest development yet - the Call Centre. Now, we know you will ask yourself, what's new about a call centre, right? Well, here comes the twist - ...
Outbound Call Center
It is no longer sufficient to advertise & expect the market to come to us by way of an inbound call. To bridge the gap and allow customers to earn more revenue Super Receptionist allows users to do Progressive Outbound Calling as part of Outbound ...
What are Call-Groups?
Call-Groups are the easiest way to categorize different Lines of Business and ensure that agents are segregated based on their strength as well as your business needs. If the maximum calls you receive seek support such that you need to allot a major ...
Call popup is not shown for agents on Zoho CRM in parallel-ring case
SuperReceptionist-Zoho CRM integration currently doesn't fully support parallel-ring strategy. Note: The call-activity, lead-creation and OTHER features are working PERFECTLY fine. Observed Issue: When a parallel calling strategy is configured in SR, ...
What is the difference between Incall Transfer & Warm Call transfer?
Incall Transfer has predefined agents set on extensions which can only be access by the agent through DTMF. The the max set of agents in the Incall Transfer is not more then 50 Where as In Warm transfer there are no limitation on number of agents. It ...