To give your business a professional makeover, try our In-call Transfer. Be it a customer problem, repeat callers or wrong department, you can simply transfer an ongoing call to the right agent/department without allowing the device to ring.
Incall Transfer has predefined agents set on extensions which can only be access by the agent through DTMF. The the max set of agents in the Incall Transfer is not more then 50 Where as In Warm transfer there are no limitation on number of agents. It ...
Your agents can transfer an ongoing-call to different call-groups by pressing DTMF codes from their phone. The DTMF codes for transfering to other agents, call-groups are predefined and shared with your agents.
Are you ready to let technology help magnify your team's efficiency yet? Knowlarity brings you its newest development yet - the Call Centre. Now, we know you will ask yourself, what's new about a call centre, right? Well, here comes the twist - ...