Can I transfer call to another agent?
No, We currently do not provide a way to transfer calls to other agents. We only allow calls to be transfered to other call-groups.
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What is the difference between Incall Transfer & Warm Call transfer?
Incall Transfer has predefined agents set on extensions which can only be access by the agent through DTMF. The the max set of agents in the Incall Transfer is not more then 50 Where as In Warm transfer there are no limitation on number of agents. It ...
How can I transfer call to another Call-Group?
Your agents can transfer an ongoing-call to different call-groups by pressing DTMF codes from their phone. The DTMF codes for transfering to other agents, call-groups are predefined and shared with your agents.
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