How can I put my callers on-hold?

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  Your agents can keep his/her caller on-hold, in order for your agent to perform other actions without disturbance. For example your agent can use this time to verify your callers credentials, or create tickets for the issue. During the on-hold ...

• How do I blacklist or restrict callers on SuperReceptionist?

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• Can I set waiting time announcement for my waiting callers?

  Yes, You can announce expected waiting time for your waiting-callers. You can set this from your SR Call-Group settings page -- Upcoming Feature --