Freshsales Super Receptionist Integration Errors and FAQs

Freshsales Error Messages and FAQs




SuperReceptionist is a personal reception hosted virtually in a cloud telephony environment.


Freshsales is a cloud-based software provider. It is a customer support software, which brings together multiple communication channels like email, phone, and social networks; and makes it easier for businesses to communicate with customers.

If you are using SuperReceptionist for your business, you can integrate it with Freshsales to capture leads along with phone numbers directly from your Freshdesk account.


SuperReceptionist connector in Freshsales allows you to:

  • Track incoming calls from customers

  • Create tickets with phone numbers

  • Merge phone numbers with existing ticket details

  • Direct incoming calls from customers to respective agents

  • Make outbound calls using Click-to-Call feature

  • Track outbound calls


Prerequisites:

  • You must be an Admin User of your Freshdesk account.

  • Your SuperReceptionist panel should be in Advance Plan or above to make use of SuperReceptionist integrations

  • Your Freshdesk plan must support telephony integration

  • You are using Knowlarity’s SuperReceptionist service which is configured and active


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