Feature FAQs

Q: On clicking on call button “no active integration found” error appears

A:  Business number is no longer integrated with SuperReceptionist. Visit https://sr.knowlarity.com/sr/#/settings/integrations

If you have changed the mapped outbound number. Click on the logout icon on the cti app and then log in.

Q: How to migrate from the Hubspot old integration to new version?

A: To migrate integration follow below steps

1. Login to SR account

2. Click on SR settings->Integration

3. Click on delete icon of Hubspot integration

4. Click on Enable Now under  Hubspot block which has “plugin available” tag

5. Refer support article how to enable Hubspot integration for further steps

Q: What is agent wrap up time?

A: Agent wrap-up time is the time taken by an agent to make notes or entries about

     relevant details of a call after the caller has hung up. 

Q: Why do I need to configure agent wrap up time?

A: Agent wrap up time enable knowlarity server to respect agent actions taken at the

     plugin. Agents must take call action during this agent wrap up time.

Q: Why are call details not getting updated in ticket real time?

A: It is because of agent wrap up time. CDR starts processing only after configured

     agent wrap up time. This enables knowlarity server to respect agent actions taken

     at CTI App and pass call details to the same ticket created by agent at plugin

     Reduce Agent wrap up time at SR. Please note that agents must take call action

     on the CTI App during this agent wrap up time.

Q: Why outbound call is getting placed through previous selected number?

A: Click on logout icon on the cti app and then log in again