Can we do a custom call flow programming like integrating with 3rd party and do TTS, etc in a Call Centre Solution?

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• What are the Call Centre feature APIs available for integrating with the 3rd party CRM?

  With SR Call centre, we can integrate our Standard CTI plugins features like Track incoming calls from customers Create tickets/ Leads with phone numbers, ,Make outbound calls using Click-to-Call feature, Track outbound calls etc. However currently ...

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• Outbound Call Center

  It is no longer sufficient to advertise & expect the market to come to us by way of an inbound call. To bridge the gap and allow customers to earn more revenue Super Receptionist allows users to do Progressive Outbound Calling as part of Outbound ...

• Is there any limitation to the no of agents in a call centre solution?

  There is no Limitation on number of agent in Call centre solutions.

• Will the call logs show the trasnfer details in case of InCall Transfer , Warm Transfer and Conference in Call centre solution?

  In our Standard SR call logs, this information is not shown however we can provide these in custom reports.