Can I group all incoming-calls on my various SR numbers(International & national)?

Can I group all incoming-calls on my various SR numbers(International & national)?

Yes, You can individually map your SR-Numbers of various geographies into single (or) multiple Call-Groups based on your business need.


-- Upcoming Feature --

(Only way to map numbers currently is to have them in different plans, or by using IVR studio)

      • Related Articles

      • In what ways can you customize the parameters of a Call Group?

        Call Groups allow you to organize your agents and the calls as per business requirements. You can customize each one on the following parameters: Max-Wait time  How annoying is calling a helpline only to meet the IVR that goes on and on and on... you ...

      • How are calls routed?

        Call distribution is determined based on following criteria (in order): 1. Agent-Availability  If the Agent is Logged in and the status is set on 'Available'; And, the agent is not on a call with client; And, the agent has surpassed wrap-up duration. ...

      • How can I make outbound calls?

        You or your agents can make outbound calls by using Click to call (C2C) feature in SuperReceptionist (SR). For initiating an outbound call in the SR, follow the below mentioned steps: 1. Ask you agent to set himself in Not-available status. 2. Use ...

      • What are the different outbound dialers available in SR?

        SR provides the following list of dialers for making automatic/semi-automatic dialing: 1. Predictive Dialer - "A predictive dialer is a telephone control system that automatically calls a list of telephone numbers in sequence, screening out ...

      • Can I purchase plans with international display numbers?

        Hello! You can now purchase services on a number in another country! How does it help? Having a localized number helps avoid the long-distance charges on your account. Knowlarity provides you the facility of choosing a local number for your place of ...