KYC - Know Your Customer
How do I know which documents have been submitted by me for KYC?
To check which documents have been uploaded successfully in your SuperReceptionist account at any moment, visit the KYC section under accounts. Click 'next' until you reach the list of documents. The ones check-marked green have been uploaded ...
What if I have multiple accounts with Knowlarity? Do I need to submit KYC document only once or in each account?
Hello! If you are using multiple plans for the same business, then we require only one set of KYC documents. Once you have uploaded them in one account, send an email to support@knowlarity.com from your registered email ID and mention all the display ...
What are the documents required if I am using this service for a Trust?
The documents should be in the name of trust; and the document should prove that the organization is owned by the trust. Here are the documents required: Customer Type Customer Sub type Proof of Identity (Anyone) Proof of Address (any one) ...
What are the timelines for submitting the documents? What happens if they are not submitted within the given deadline?
The user is required to submit the documents within 7 days after the activation of the SuperReceptionist account. In case the documents are not uploaded in time, the account will be suspended temporarily. Thereafter, the user will have 30 days to ...
How to upload KYC documents?
You can Login to your SR account and go to Account>Settings>KYC and scroll down on the page to upload your KYC documents. If you are already logged-in to SR, you can directly click here. For more information on what all documents to be upload, refer ...
What are the documents required for KYC?
Please ensure that you have the right set of documents for KYC: Customer Type Customer Sub type Proof of Identity (Anyone) Proof of Address (any one) Organization Partnership Firm 1. Certificate Of Registration (Certificate of Incorporation) 2. ...
What are the timelines for submitting the documents? What happens if I do not submit the documents?
You have to submit the documents within 7 days or activation of the Super Receptionist account failing which your account will be deactivated. Post deactivation, the Super Receptionist number is kept in custody for next 30 days. If you submit the ...
When I upload the file, I get file error. What should I do?
You can upload files in any image format and in pdf. The size of the file should be less than 2 MB and file name should contain only alphabets and numbers. No special characters or space is allowed in the file name. Name of the file as the document ...
What if I have identity proof like Registration Certificate for an old address and I have moved to a new place?
In the address panel and Google map, put the latest address. In the identity proof upload the identity proof with old address; in the address proof upload the new address proof document with your organization name on it.
What if I have multiple accounts with Knowlarity? Do I need to submit KYC document only once or in each account?
Condition1. If different accounts used have same business name, business address and other business details, customer has to fill only one of them and send a written request to kyc@knowlarity.com Condition 2. If different accounts have some field ...
In Case of Trust , the kyc docs should be for trust or registered organization name?
The documents should be in name of trust and there should be some document that proves that the organization is owned by the trust.
Will I be notified before my account is suspended due to non-submission of KYC documents?
Know Your Customer (KYC) documents are a constituent part of the on-boarding program, mandated by the Telecom regulatory Authority of India (TRAI). All customers are required to submit documents confirming their individual and business identity ...
What is the process of KYC?
Every customer is required to submit documents that validate the proof of individual as well as the business identity of the registered user. These documents can be uploaded in the 'Settings' section under 'Account' on the website. Please watch the ...
What is KYC? What is its purpose?
KYC or Know Your Customer is the process to authenticate the identity of an individual as well as the business for which our services are being used. The process is set as per TRAI guidelines to avoid any misrepresentation, misuse, forgery or any ...
What are the KYC documents required for an Indian resident who has proprietorship firm?
Please ensure that you have the following documents as per TRAI guidelines: Proof of Identity for Individual / Proprietor firm (anyone PAN Card preferred) Proof of Address (submit anyone) Subtype (submit any one) Passport Passport Voters Identity ...
What is KYC (Know Your Customer)
What is KYC? What is its purpose? KYC or Know Your customer is the process to authenticate the identity and address customers. The process is set as per guidelines to TRAI, to avoid any misrepresentation, misuse, forgery or any illegal activities ...
What are the documents required if I am the only person running the business, or I have a proprietorship firm which is not registered as a company/organization?
Please ensure that you have the following documents as per TRAI guidelines: Customer Type Customer Sub type Proof of Identity (Anyone) Proof of Address (any one) Individual/Sole Proprietor Indian Resident/Sole Proprietor Refer to next questions ...
When I upload the KYC document, I get a file error. What should I do?
Please ensure that the following conditions have been met while uploading documents on the KYC tab in your panel: The file is only in JPG, JPEG, TIFF, PNG or PDF format. The file should be less than 2 MB in size. The file name should not contain any ...
What are the documents required for KYC?
Please ensure that you have the right set of documents for KYC. You can view the list right here: Customer Type Customer Sub type Proof of Identity (Anyone) Proof of Address (any one) Organization Partnership Firm 1. Certificate Of Registration ...