Getting Started
Outbound Call Center
It is no longer sufficient to advertise & expect the market to come to us by way of an inbound call. To bridge the gap and allow customers to earn more revenue Super Receptionist allows users to do Progressive Outbound Calling as part of Outbound ...
What are the different outbound dialers available in SR?
SR provides the following list of dialers for making automatic/semi-automatic dialing: 1. Predictive Dialer - "A predictive dialer is a telephone control system that automatically calls a list of telephone numbers in sequence, screening out ...
How can I make outbound calls?
You or your agents can make outbound calls by using Click to call (C2C) feature in SuperReceptionist (SR). For initiating an outbound call in the SR, follow the below mentioned steps: 1. Ask you agent to set himself in Not-available status. 2. Use ...
How can I set up my own Call Centre?
Are you ready to let technology help magnify your team's efficiency yet? Knowlarity brings you its newest development yet - the Call Centre. Now, we know you will ask yourself, what's new about a call centre, right? Well, here comes the twist - ...
What is the size of a file when we record through Mobile APP.
100kb= 1 min recording 60 min = 6 mb Considering it's a 9hr day with max 1 1 hr call and continuous calls on 30 secs each: 1hr + 120 calls * 8 = 6 mb + 48 mb = 54 mb max in a day
Can we sync the mobile recording through the Mobile DATA pack at a Speed of 2g/3g/4g instead of WiFi ?
Sync mobile recording will done only with 4G and Wifi
Where are the recordings getting stored in case of calling through mobile app. If it is uploaded to cloud, is the data encrypted?
Recording are temporarily stored in Mobile device for sometime. Base on the data Sync configurations, Recording will be sync to Knowlarity's AWS cloud
Can we do a custom call flow programming like integrating with 3rd party and do TTS, etc in a Call Centre Solution?
Yes, We can.
Is there any limitation to the no of agents in a call centre solution?
There is no Limitation on number of agent in Call centre solutions.
Can we give a Fixed CLI in all SR plans?
Yes, In all SR plan except Tollfree plan, Fixed CLI can be added with Additional cost.
What is the advantages of Cloud Telephony system over On-Premise Telephony Setup?
Features ...
Will the call logs show the trasnfer details in case of InCall Transfer , Warm Transfer and Conference in Call centre solution?
In our Standard SR call logs, this information is not shown however we can provide these in custom reports.
What is the difference between Incall Transfer & Warm Call transfer?
Incall Transfer has predefined agents set on extensions which can only be access by the agent through DTMF. The the max set of agents in the Incall Transfer is not more then 50 Where as In Warm transfer there are no limitation on number of agents. It ...
Which native CRMs integration Plugin can be integrated in SR Advance Plan?
We can integrate our native CTI of Freshdesk and Leadsqure in our Advance Plan. Other CTI integration required to have SR Premium or higher plan.
What are the Call Centre feature APIs available for integrating with the 3rd party CRM?
With SR Call centre, we can integrate our Standard CTI plugins features like Track incoming calls from customers Create tickets/ Leads with phone numbers, ,Make outbound calls using Click-to-Call feature, Track outbound calls etc. However currently ...