FAQ | Call Monitoring | Knowledge Base

Call Monitoring
How can I listen to my agent's call in real-time?
Listening to agents' call in real-time is known as Call Monitoring. You can either: a. simply listen in to the call between your agent and the customer, or; b. speak to the agent within the call without letting the customer know, or; c. speak ...
How can I switch between call-monitoring, call-whispering, call-barging?
Listening to agents' call in real-time is known as Call Monitoring. You can either: a. Monitor - simply listen in to the call between your agent and the customer, or; b. Whisper - speak to the agent within the call without letting the customer know, ...
What is Call Monitoring? What are the different levels of monitoring available?
Call Monitoring helps supervisors listen to ongoing calls in real-time. Monitoring ensures that quality standards are being met for each call and helps gain valuable insight into the needs of your customers. The three different levels of call ...

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How to Find API key in your SR panel?
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Login to your account Go to 'Manage Customer's' tab Then go to 'Follow Up' tab Click on the entry available there. After clicking a window will pop-up. Under the 'Notes' column you will see the SMS that has been received. You can scroll through and ...
On what number will the tele-conference be held?
The conference will be held on +91 801 005 4000. All participants will be asked to key in the PIN to access the conversation.
What is National Do Not Call (NDNC) Registry? How can I avoid NDNC violations?
NDNC stands for National Do Not Call registry run by the Govt. of India to prevent unwanted marketing calls or SMS for those who do not want to be disturbed or receive such promotional calls. Please Note - You can now make outgoing calls to NDNC ...

Call Monitoring