FAQ | Analytics & Reporting

Analytics & Reporting
What are different available agent metrics?
Want a detailed report on each agent's individual performance? The Insights tab is your best friend here. Go to the 'Agents' tab in it and see agent-wise performance on the following parameters: Agent Name Total Login Time Total Available Time Total ...
Can I create custom graphs and reports?
Yes, you can create custom dashboards by picking and defining the graphs of your choice. -- Upcoming Feature --
How can I download Callcenter Reports?
Reports - Agents Call Anal
What are different call metrics available on the Insights-dashboard?
With our comprehensive and dynamic dashboards, analyzing your call centre solution's productivity has never been easier. Here is a brief snapshot of what we cover: Call Information: Total Calls Total Outbound Calls Total Inbound Calls Total Answered ...
Deep dive into SR Insights
With our comprehensive and dynamic dashboards, analyzing your calls, productivity has never been easier. Here is a list of call metrics that we offer in your SR account. To know more about using Insights pages, refer our self-help page: How do I use ...

Popular Articles
What is KYC (Know Your Customer)
What is KYC? What is its purpose? KYC or Know Your customer is the process to authenticate the identity and address customers. The process is set as per guidelines to TRAI, to avoid any misrepresentation, misuse, forgery or any illegal activities ...
How to Find API key in your SR panel?
Click on SETTINGS on the Home screen Select CALL FLOW Click on PLAN SETTINGS beside the rules tab Scroll down and you will find your API key for your SuperReceptionist account. Each account will have a unique API key.
How to check SMS on SR
Login to your account Go to 'Manage Customer's' tab Then go to 'Follow Up' tab Click on the entry available there. After clicking a window will pop-up. Under the 'Notes' column you will see the SMS that has been received. You can scroll through and ...
On what number will the tele-conference be held?
The conference will be held on +91 801 005 4000. All participants will be asked to key in the PIN to access the conversation.
What is National Do Not Call (NDNC) Registry? How can I avoid NDNC violations?
NDNC stands for National Do Not Call registry run by the Govt. of India to prevent unwanted marketing calls or SMS for those who do not want to be disturbed or receive such promotional calls. Please Note - You can now make outgoing calls to NDNC ...

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