All about Agents in Call centre solution
Can Supervisor change Agent-status?
Did your agent forget to log off from his account before leaving for the day? Simple, just login to the 'Agents' tab in 'Settings', edit the agent info and change the status.
Can callcentre owner define custom agent-statuses?
As an callcentre owner, you can predefine list of agent-statuses that your agents can use to set their statuses. Note: Your agent will receive calls only when they are in 'Available' status. All other statuses are for your informative purposes.
Can I assign callbacks of missed-calls to my agents?
No, we currently do not support call-assignments to agents.
Where can I see my Agent-status?
Want to know which agents are available for calls and which ones are on a break? We've given you not one, but two places where you can check this info: 1. Live Calls Dashboard Shows the list of all agents, and their current status. 2. Agent-Settings ...
How can agents set their status?
Agents can set their status from the top right corner of their SuperReceptionist panel. By default, the status is set at 'Available' after log-in. You can know this by the Green dot next to your name. To change the status, simply click on the ...
What are the different statuses available for use to agents?
Based on their availability, agents can choose to set one of the following statuses while they are logged in to SuperReceptionist: Available - This indicates that the agent is free to receive and handle customer calls. On-Break - This indicates that ...