Configuring your IVR
How do I begin creating an IVR in my Enterprise plan?
Creating an IVR is a fairly easy thing to do if you know the basics of setting up a SuperReceptionist account. All you have to do is visit the 'Settings' tab and go to 'Call Flow'. Then select your Enterprise plan, on which you wish to create the ...
In how many languages can I play the IVR?
SuperReceptionist allows you to upload your own IVR in any language of your choice. Simply record the IVR you wish to play and upload it in the 'Sounds' section on the panel. To know more about this, please visit here. Knowlarity will be happy to ...
How do I use Programmable Extensions?
What is the format to upload sound file?
At the moment, we only support sound files in the .MP3 format.
How do I delete or edit email templates?
You can follow these actions to delete or edit email templates: Login to your SuperReceptionist account Go to 'Settings' and select ‘Templates’ Select ‘Emails’ Navigate To the 'Email' tab, and click on 'Italic pen' icon on the top right hand ...
How do I add SMS templates?
You can follow these actions to add SMS templates: Login to your SuperReceptionist account Go to 'Settings' and select ‘Templates’ Select ‘SMS’ - Click on ‘Add SMS’ on the top right hand side of the screen Please fill in the necessary details, in ...
How do I add email templates?
This is a simple video that shows you how you can add email templates to your SuperReceptionist display panel: Now that you know how to create an email Template, let's get to next level on how to build an email template with our simple yet powerful ...
How do I configure rules to create my IVR flow?
You can follow these actions to configure rules and create your own IVR flow: Login to your SuperReceptionist account and navigate to 'Settings' tab. Then select the ‘Call Flow’ tab and click on ‘Rules’ In the 'Before Answer' section, you can upload ...
How do I setup email notifications?
You can follow these actions to enable email notifications: Login to your SuperReceptionist account Go to ‘Settings’ - Select ‘Call Flow’ Click on the ‘Edit’ button against the rule for which you need to the enable notification Toggle the ‘Enable ...
How do I upload sound file to my SuperReceptionist number?
SuperReceptionist allows you to take customization to a whole new level! You can create your own welcome message, hold sound and even a voicemail, all from within the SuperReceptionist panel. All you need to do is ensure you use an MP3 format. Here's ...
How do I delete an agent from a phone rule?
You can follow these actions to delete an existing agent from your SuperReceptionist account:
How do I configure an agent in call flow?
Here is an all-encompassing video on how you can configure an agent in call flow: To learn how to activate agents before you configure your call flow, click here. To know more about which agent call-order suits you the most, read more about call ...