The following steps will help you restrict callers on SuperReceptionist: Log in to your account Go to 'Settings' tab Go to 'Call Flow' Click on 'Add Rule' and a window will pop-up From the 'Action' drop down menu, select Blacklist In the caller ...
In compliance with Government regulations, it is important to get the right consent from callers for recording conversations. A call monitoring notification is setup to inform callers about the recording for training and monitoring purposes only. ...
You can follow these actions to listen to the recordings: Login to your SuperReceptionist account Go to ‘Call Logs’ under Calls and SMS tab Play the recording
There are time when you do not want to receive phone calls from certain numbers, or certain locations. It is specially true when you have a tollfree number. The unwanted calls not only take up your time but also cost you money. This is where the ...
You can follow these simple steps to activate K-PopUp on your SuperReceptionist account: Login to your account Visit the 'Settings' section Select 'Call Flow' Click on 'Plan Settings' Scroll down to K-PopUp Enable the K-PopUp feature and click on ...
Fallback rule is when a call is not attended to and will be diverted to the default rule. Here is how you can set the Fallback Rule on your SuperReceptionist Panel: Login to your SuperReceptionist Panel Go to "After Answer" in "Call Flow" under ...
Call forwarding on SuperReceptionist is a simple process. Please follow these directions: Ensure that the agent has been activated in the panel. This can be confirmed by the green dot against the agent in the 'AGENTS' tab under 'SETTINGS' Now visit ...
What is KYC? What is its purpose? KYC or Know Your customer is the process to authenticate the identity and address customers. The process is set as per guidelines to TRAI, to avoid any misrepresentation, misuse, forgery or any illegal activities ...
Click on SETTINGS on the Home screen Select CALL FLOW Click on PLAN SETTINGS beside the rules tab Scroll down and you will find your API key for your SuperReceptionist account. Each account will have a unique API key.
Login to your account Go to 'Manage Customer's' tab Then go to 'Follow Up' tab Click on the entry available there. After clicking a window will pop-up. Under the 'Notes' column you will see the SMS that has been received. You can scroll through and ...
NDNC stands for National Do Not Call registry run by the Govt. of India to prevent unwanted marketing calls or SMS for those who do not want to be disturbed or receive such promotional calls. Please Note - You can now make outgoing calls to NDNC ...