All about Agents
What is the level of access granted to an Agent?
Your agents can have their very own SuperReceptionist agent account. When you are adding an agent to your SuperReceptionist account, you can generate independent login details for them. These details are sent to the agents on their numbers. When they ...
How to add an agent?
The following steps will help you to add the agents on SuperReceptionist: Log in to your account Go to 'Settings' >> 'Agent Tab' Click on 'Add Agent' and a window will pop-up Update the required details and Click on 'Save' 'Added Agent' needs to give ...
How do I generate a separate login id and password for my agent?
SuperReceptionist now allows you to create separate accounts for your agents. Your agents will receive a separate login ID and password to access SuperReceptionist on their devices. Your agents will receive a separate login ID and password to access ...
How do I activate an agent’s number on SuperReceptionist?
Agent’s service will auto-activate right after your account activation. To activate agents, give a missed call from each of your agent’s contact number to SuperReceptionist Display Number.
How do I change my primary agent?
For changing the primary agent/contact number, please drop us an email at support@knowlarity.com from your registered email ID.
How do I change the name of the agent on SuperReceptionist?
You can follow these actions to change agent’s name on your SuperReceptionist account: Login to your SuperReceptionist account Click on ‘Edit’ on the agent’s name under Agents Change the name accordingly
How do I check my call logs as per agents?
You can follow these steps to filter your calls logs as per agents: Login to your SuperReceptionist account Click on ‘Calls and Recordings’ Select the agent name from the drop down menu
How to delete an agent?
Do you wish to delete an agent who is no longer associated with you? Take a simple tour by clicking on 'Start' below and see how to do it. Please remember to delete the desired agent from all call flows before deleting from the agent list. Still not ...