Understanding a campaign
Can I download my campaign order report?
You can check the progress of the on-going by clicking or hovering over the campaign order-id in the Campaign logs section. You can also download the detailed report from the Campaign Log section. The campaign logs will also be available in the Call ...
What is Max parallel calls?
While creating the Campaign you'll notice a field Max Parallel calls. This indicates the number of calls that will be placed by our system in parallel. This is also know as the Throttling. The value can be between 1-100, 100 being the maximum. By ...
Can the calls be recorded and do we get any analysis dashboard?
Every call made or received via SuperRecpetionist is recorded for future reference. For your outbound campaigns, a report will be generated after every campaign has been completed. You can get a quick view of the campaign status by hovering over the ...
Campaign Logs
'Campaign logs' tab under the Campaign section has report/log for each of the campaign that you have created. As soon as create an order it gets logged under the campaign log section with campaign id and relevant status. The details that are ...
What are the different campaign order statuses?
As soon as you place an order for a campaign successfully, it will start reflecting with a unique order ID under the 'campaign logs' section. The following statuses can help you identify the stage at which your order is at any given point: Yet to ...
What is minimum time between the tries?
Once you have successfully defined the number of tries for each number, you will need to specify the minimum time between the tries. This will define the time gap between the attempts to contact a customer. The minimum time between trying to contact ...
What is call scheduling days and time?
The call scheduling days and time allow you to schedule a campaign to be processed at a later stage. Scenario: You need to launch a marketing campaign for Diwali. Calls need to be placed over the weekend before Diwali. However, you are going to be ...
I see 'Number of tries' as one of the parameters. What does it mean?
While creating the campaign, you will be asked to indicate 'Number of Tries'. In case a customer's number is not reachable, busy or unavailable, the call status is paused for that number and another call is placed to that number after a while ...
What are the different type of campaign?
Types of Campaign: Promotional: A 'Promotional call' is a call where the caller has an intention to promote a product or a service. A call is marked as promotional if it has any content that promotes that company product or service. Also, Promotional ...
What are the prerequisites for creating a campaign?
To start a your campaign you will need an SuperReceptionist Enterprise SIVR. If your already a SR user then you can upgrade to an Enterprise SIVR plan. We offer you both Promotional and transactional campaign solution. Promotional: A 'Promotional ...