Managing Campaign
Are the phonebook contacts for OBD validated before uploading?
Yes, we validate your phonebook contacts before uploading the contacts in the webapp. We run a check on the whole list to scrub the duplicate, invalid and NDNC/DND numbers. To smoothen the uploading process, we remove the duplicates and invalid ...
How can I create an IVR for my Campaign?
Creating an IVR is a fairly easy thing to do if you know the basics of setting up a SuperReceptionist account. All you have to do is visit the 'Settings' tab and go to 'Call Flow'. Then select your Enterprise plan, on which you wish to create the ...
Is it possible to pause or Cancel an on-going outbound/OBD campaign?
At the moment, it is possible to cancel an ongoing OBD campaign. We will very soon have the feature where you can even Pause the on-going campaign.
How do I add a Sound File?
Below are the steps that you can follow to add a sound file: 1. Go to Setting tab on you panel and then click Sounds. 2. On the Sound page you have an option to upload a sound file. The maximum file size is 1 mb and it should be in the mp3 format. ...
How to upload a phonebook/list to initiate an OBD?
Here are the steps that you can follow to add phonebook and initiate OBD: 1. Go to the CRM tab. 2. Click on Phonebook. 3. Click on Upload Phonebook. This is where you can upload the list. Here you can name your phonebook and the format in which the ...