FAQs
Can I(agent) hear telephony operator's sound in click2calls?
Yes, you can change your SuperReceptionist account's c2c settings to start hearing telephony operator's sound in agent-leg. Follow these simple steps to update your c2c server settings. Go to 'SETTINGS' tab in your SuperReceptionist account. Go to ...
Why am I unable to create a Transactional order?
A transactional order, by definition implies that the Outbound communication will be generated for transactional purposes, as opposed to promotional communication. Transactional Call is any call, which contain specific content and not any promotional ...
Can we display a specific number while making outbound calls?
Yes! You can most certainly display one specific number while making outbound calls. All you have to do is select the number from the pool of outbound PRIs and pilot numbers available to you and we can set that number as your preferred display ...
Why is Campaigns not activated in my account?
For users with plans other than 'Enterprise SIVR', the 'Campaigns' tab will be deactivated on the SuperReceptionist web app, since this feature is only available for our Enterprise SIVR customers. Know more about our plans and upgrade to Enterprise ...
Why is my Sound file not visible to me in the Campaign I created?
Congrats on successfully uploading your sound file for your campaign! Can't see it on the webapp though? Don't worry! This just means that your sound file has been sent for review. What do we review? We check each and every sound file uploaded to ...
Is there a limit on the number of contacts that I can upload?
The CRM provided with SuperReceptionist allows you to upload and store a file of maximum 5mb in your account. The only limitation really, is the time it will take you to import or export all the contacts in CRM. This allows you to process as many as ...
Will I be charged for the calls that are not answered by customers?
For all outbound calls, credits are deducted only after the call is successfully patched with the customer's number. This means, if the call has not been answered, it will not be charged.
Why is my outbound campaign not getting processed?
There could be multiple reasons for a complete/partial failure of an outbound campaign. Please ensure that the following checkpoints are cleared: 1) The phonebook CSV file that is uploaded should be in the correct format, the CSV format is mentioned ...