Why am I unable to create a Transactional order?
A transactional order, by definition implies that the Outbound communication will be generated for transactional purposes, as opposed to promotional communication.
Transactional Call is any call, which contain specific content and not any promotional content. A Transactional Call is a call which contains information sent by a registered company to its employees or agents or to its customers pertaining to services or goods to be delivered to such customers. Companies cannot make Transactional calls to people who are not its customers.
If you wish to activate Transactional OBD then you will have to sign an indemnity bond and upload the same on your panel. Our team will look into the bond and take decision based on the document. This is to ensure that the transactional campaigns also meet the guidelines set by TRAI (Telecom Regulatory Authority of India)
If they approve the document then Transactional OBD will be activated on your account and we will be notifying you for the same.
Related Articles
What are the different campaign order statuses?
As soon as you place an order for a campaign successfully, it will start reflecting with a unique order ID under the 'campaign logs' section. The following statuses can help you identify the stage at which your order is at any given point: Yet to ...Can I download my campaign order report?
You can check the progress of the on-going by clicking or hovering over the campaign order-id in the Campaign logs section. You can also download the detailed report from the Campaign Log section. The campaign logs will also be available in the Call ...How can I create an IVR for my Campaign?
Creating an IVR is a fairly easy thing to do if you know the basics of setting up a SuperReceptionist account. All you have to do is visit the 'Settings' tab and go to 'Call Flow'. Then select your Enterprise plan, on which you wish to create the ...Can I create custom graphs and reports?
Yes, you can create custom dashboards by picking and defining the graphs of your choice. -- Upcoming Feature --Campaign Logs
'Campaign logs' tab under the Campaign section has report/log for each of the campaign that you have created. As soon as create an order it gets logged under the campaign log section with campaign id and relevant status. The details that are ...