What are different call metrics available on the Insights-dashboard?

What are different call metrics available on the Insights-dashboard?

With our comprehensive and dynamic dashboards, analyzing your call centre solution's productivity has never been easier. Here is a brief snapshot of what we cover:


Call Information:


  1. Total Calls
  2. Total Outbound Calls
  3. Total Inbound Calls
  4. Total Answered Calls
  5. Total Missed Calls
  6. Total Abandoned Calls (as a part of Missed Calls)

Service Level Analysis


  1. Average Wait time
  2. Average Talk time
  3. Average agent-pickup time
  4. Longest waiting time

This data can be filtered based on Call Groups and duration.

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