Web-Interface

• Related Articles

• What is the difference between Incall Transfer & Warm Call transfer?

  Incall Transfer has predefined agents set on extensions which can only be access by the agent through DTMF. The the max set of agents in the Incall Transfer is not more then 50 Where as In Warm transfer there are no limitation on number of agents. It ...

• I already have complete access to SR web app. Do I need to create a different account for the mobile app?

  No, you don't need a separate account for accessing the mobile app. If you already have your account on the web app then you can login the mobile app with the same account details. The app will auto-sync all the data that you have on the web app. If ...

• What are the prerequisites for creating a campaign?

  To start a your campaign you will need an SuperReceptionist Enterprise SIVR. If your already a SR user then you can upgrade to an Enterprise SIVR plan.  We offer you both Promotional and transactional campaign solution.  Promotional: A 'Promotional ...

• Can I see the notes that I added in web account?

  We keep the web and the mobile app in sync. Therefore any notes that you add will be available in both web and mobile. You can view a note for a particular customer by clicking on the contact. The contact details page will open on which you can check ...

• Are the calls placed directly over the internet (from web dashboard) or using the mobile phone?

  The calls can be triggered from the widget present on the web dashboard.Once the call is triggered agent receives a call which is connected to the customer directly.