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Location-Based Routing
Location-Based Routing is a call management feature that takes complete control of how the calls are routed. For instance, an incoming call from a specific location will route to an agent who can speak the language fluently. If your sales team is ...
What is minimum time between the tries?
Once you have successfully defined the number of tries for each number, you will need to specify the minimum time between the tries. This will define the time gap between the attempts to contact a customer. The minimum time between trying to contact ...
What is call scheduling days and time?
The call scheduling days and time allow you to schedule a campaign to be processed at a later stage. Scenario: You need to launch a marketing campaign for Diwali. Calls need to be placed over the weekend before Diwali. However, you are going to be ...
Can I set waiting time announcement for my waiting callers?
Yes, You can announce expected waiting time for your waiting-callers. You can set this from your SR Call-Group settings page -- Upcoming Feature --
How to change time-zone for your SR Account
Login to your account Go to 'My Account' tab Scroll down to the bottom of the page. You will find the 'Time Zone' option. From the drop down select the time zone you want. Click on Update after selecting the time zone. The new time-zone can be then ...