I need to make a bank transfer. Where can I see the details?

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  You or your agents can make outbound calls by using Click to call (C2C) feature in SuperReceptionist (SR). For initiating an outbound call in the SR, follow the below mentioned steps: 1. Ask you agent to set himself in Not-available status. 2. Use ...

• I already have complete access to SR web app. Do I need to create a different account for the mobile app?

  No, you don't need a separate account for accessing the mobile app. If you already have your account on the web app then you can login the mobile app with the same account details. The app will auto-sync all the data that you have on the web app. If ...

• What is the difference between Incall Transfer & Warm Call transfer?

  Incall Transfer has predefined agents set on extensions which can only be access by the agent through DTMF. The the max set of agents in the Incall Transfer is not more then 50 Where as In Warm transfer there are no limitation on number of agents. It ...

• Do I need to purchase a fax machine?

  You don’t need any hardware. SuperFax does away with the need for phone lines, fax machines and power backups. All you need is access to internet.

• Will the call logs show the trasnfer details in case of InCall Transfer , Warm Transfer and Conference in Call centre solution?

  In our Standard SR call logs, this information is not shown however we can provide these in custom reports.