How do I integrate SuperReceptionist with Zapier

How do I integrate SuperReceptionist with Zapier

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SuperReceptionist is a personal reception hosted virtually in a cloud telephony environment. If you are using SuperReceptionist for your business, you can integrate it with Zapier to trigger any action in Zapier's 1000+ supported apps and 

Super Receptionist app can be found in Zapier: https://zapier.com/apps/super-receptionist/

Prerequisites

Super Receptionist
Free Trial or Paid plans
Zapier
Paid or Free account


Sign up for a Zapier account

1. Go to the Zapier website
2. Select the Sign Up for Free button or enter info in the form.

Step 1: Start a Zap
Configuring a Zap
From your Zapier Dashboard, set up a new Zap:
1. Set Trigger: Click the Create a new Zap button. In the Trigger Service dropdown, choose Super Receptionist, and choose a trigger.
1a) connect a Super Receptionist account by clicking on 'Connect an Account'

1b) Provide your Super Receptionist account key


1c) Choose the Super Receptionist Number(s) for which call data recording needs to be passed to the actions


1d) Test the trigger

Note:
Make sure you have at least one recent call data created.
Make sure it matches the trigger options you picked below:

1e) click on 'Fetch & Continue'


2. Set Action: In the Action Service dropdown, choose a service to send your Super Receptionist call data recording to. In the Action dropdown, choose your desired action and click Continue.

Step 2: Finalize Your Zap
Back on your new Zap screen on Zapier.com:
  1. Test: Try out your Zap using the sample/test data shown next to your fields. When you have finished this step, click Continue.
  2. Name Your Zap: Give your Zap a name. You may find it easiest to use the same Title/Name given to the corresponding Feed.
  3. Make it Live: Click the Make Zap Live button.
Triggers
Call Detail Record (CDR) event is generated at the end of a call after the agent/customer hangs up. Event fields are different from the actual telephony events and they described are below.
FIELD
DESCRIPTION
Call_Type
"Incoming" or "Outgoing"
call_duration
Number of seconds from call launching to hangup
caller_id
Phone number of the agent(Outgoing) or customer (Incoming)
destination
Phone number of the customer(Outgoing) or agent (Incoming)
start_time
Start time of the telephone call
end_time
End time of the telephone call
dispnumber
SR Number or Virtual number purchased from Knowlarity
resource_url
Call recording link if there is bridged conversation
timezone_offset
The additional offset used to calculate UTC
uuid
It is an UUID number to uniquely identify the call.
 
 
type
CDR
business_call_type
The values can be:
  1. "Phone"
  2. "Agent Missed"
  3. "Customer Missed"
  4. "Voicemail"
  5. "DTMF"
  6. "Missed Call"
  7. "Conference"
  8. "Blacklist"
  9. "Sound"
  10. "Fax"
  11. "OutGoing Calls"

An example of CDR data can be like:

{
   "dispnumber" : "+911244948640",
   "business_call_type" : "Phone",
   "caller_id" : "+911244948640",
   "Call_Type" : "Incoming",
   "start_time" : "2015-11-20 11:50:18+05:30",
   "uuid" : "129ac15d-d8b4-499e-92e1-83317d1745df",
   "call_duration" : 29,
   "destination" : "+918880493847",
   "end_time" : "2015-11-20 11:51:37.868542+05:30",
   "resource_url" : "http://kservices.knowlarity.com/kstorage/read?uuid=6cd3bc78-3181-4e7d-aacf-daac580601a9_0_1_r.mp3&server_ip=124.7.51.154&base_dir=recording",
   "type" : "CDR",
   "timezone_offset" : "+0530"
}

Zapier Templates
New call CDR trigger on Super Receptionist templates:
  1. Add new Super Receptionist call data records as tasks in Agile CRM
  2. Add new Super Receptionist call data records as tasks in Microsoft Dynamics CRM
  3. Add new Super Receptionist call data records to create or update a new user in Intercom
  4. Add new Super Receptionist call data records to Google Calendar as events
  5. Add new Super Receptionist call data records to Google Sheets as rows
  6. Add new Super Receptionist call data records to ProsperWorks as tasks
  7. Add new Super Receptionist call data records to Salesforce as leads
  8. Add new Super Receptionist call records as contact in Autopilot
  9. Send emails in Gmail for new calls in Super Receptionist
  10. Send messages in Yammer for new Super Receptionist calls


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