How do I configure an agent in call flow?
Here is an all-encompassing video on how you can configure an agent in call flow:
To learn how to activate agents before you configure your call flow, click here.
To know more about which agent call-order suits you the most, read more about call forwarding.
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Do you wish to delete an agent who is no longer associated with you? Take a simple tour by clicking on 'Start' below and see how to do it. Please remember to delete the desired agent from all call flows before deleting from the agent list. Still not ...
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The following steps will help you to add the agents on SuperReceptionist: Log in to your account Go to 'Settings' >> 'Agent Tab' Click on 'Add Agent' and a window will pop-up Update the required details and Click on 'Save' 'Added Agent' needs to give ...
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What are Call-Groups?
Call-Groups are the easiest way to categorize different Lines of Business and ensure that agents are segregated based on their strength as well as your business needs. If the maximum calls you receive seek support such that you need to allot a major ...