How can my agent set Agent-Dispositions?
Agent Dispositions, describes the outcome of the call.
Post/During the call, your agent is given an option to set the disposition state for the call. This allows callcenter supervisors/owners to identify and segregate the calls and derive actionable insights of his/her callcenter.
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Everytime your agents miss a customer call or is unable to respond, an automated SMS alert will be triggered to the agent’s number. Agents can use call notification to increase their overall response time and create better reports.
Free Multi-Agent Login
Your specifically chosen agents can easily login to SuperReceptionist and access the complete call data, dashboard and CRM, from within the panel. This is best to easily manage agents and keep them updated about the ongoing or finished tasks.