How can I set Queue-strategies?
Queue strategies allow you to customize the call groups in any way best suited to your business needs. Just go to the 'Call Groups' tab on the 'Settings' page to add new call groups and customize queue strategies now.
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What are the different Queue-strategies available?
Choosing strategies allows you to allocate incoming calls in the way most suitable to your business requirements. You can choose from one of the four available strategies for the call-handling: Ring All: This allows all 'available' agents in the ...
How can I set up my own Call Centre?
Are you ready to let technology help magnify your team's efficiency yet? Knowlarity brings you its newest development yet - the Call Centre. Now, we know you will ask yourself, what's new about a call centre, right? Well, here comes the twist - ...
How can my agent set Agent-Dispositions?
Agent Dispositions, describes the outcome of the call. Post/During the call, your agent is given an option to set the disposition state for the call. This allows callcenter supervisors/owners to identify and segregate the calls and derive actionable ...
How do I set a follow-up?
You can set a follow-up for a customer if you click on the customer contact from any screen. On the Customer details page, click on Schedule. As soon as you click on Schedule you will be asked to select the follow-up date and time. On successfully ...
How can agents set their status?
Agents can set their status from the top right corner of their SuperReceptionist panel. By default, the status is set at 'Available' after log-in. You can know this by the Green dot next to your name. To change the status, simply click on the ...