Can I send success or failure alerts to my customers via SMS?
You can certainly inform your customers that you recently interacted with them. Our webapp allows you to send SMS notifications in the following cases:
- When you call a customer, but the call fails
- When you call customers and reach them successfully
- When customers call you and reach you successfully
- When customers call you, however are unable to reach you
- When customers leave you a voicemail
- When you agents miss a call
Here are some interesting articles to help you with understanding SMS notifications:
How Do I Enable SMS Notifications?
How Do I Add SMS Templates?
How Much Do I Get Charged For Outgoing SMS?
Related Articles
How do I send a thank you message to customers?
To send a 'thank you' message to all your customers, you need to activate 'SMS services' and configure the message. To know more, please watch this video:
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SMS Alert - Agent
Everytime your agents miss a customer call or is unable to respond, an automated SMS alert will be triggered to the agent’s number. Agents can use call notification to increase their overall response time and create better reports.
Customized SMS API
Customized SMS API allows you to acknowledge customers right after a call or find out how your agent responded to a specific customer query. If you already have an existing SMS service, you can use your own SMS-gateway with just a few clicks.
How to Send/Receive Fax?
Sending faxes is as easy as attaching a file to your email. To send a fax just address your email to recipient's fax number followed by @superfax.in. Our system will send the attachement to the recipient's fax number and also send sms/email ...